I stick to the following design process.

First: We meet up and talk about the size and nature of your site. What you want to get from it, and what kind of budget we're dealing with, this prevents scary bills later on!

Second: I go away, and make some designs up, we look at them, revise them and get the look of the site you will be really happy with.

Third: Once the design is settled, I start making it a reality. I transform the image of a website into a real site. Whilst keeping in touch all way.

Finally: We look through the site together and make sure your very pleased with it, any little changes you need doing get done, and every one is happy! Only now will I accept payment.